How We Help
360 Dental Billing solves your account receivable problems. Dentists are busy and staff are overwhelmed with the hassle of dealing with insurance companies. Our goal is to assist your office in collecting all insurance money that is rightfully owed to you. See how you can increase your practice's growth & financial health by outsourcing your dental billing to 360 Dental Billing Services.
Watch the Video Above to See How 360 Dental Billing can help your dental office make money!
EOBs Posted Daily
All insurance payments and insurance contract adjustments are posted to the patient ledgers accurately and timely – within 24 business hours after the EOB is scanned by your office. We recommend depositing the checks the next day, ensuring that our daily deposits balance with what is posted daily. Your team of 360 Dental Billing specialists will communicate daily with your office manager via email to ensure smooth end-of-day balancing.
Electronic Attachments Used
Electronic attachments will be sent for all claims when available. If an insurance company will not accept electronic attachments, we will process a paper attachment through the mail. But we will ask you to reimburse us for the cost of the stamps used. If you are currently not using electronic attachments, we will assist you in setting up the ability to send electronic attachments with your electronic claims at no additional cost to you.
Review
Denied Claims
All claims are closed out at the appropriate time. If a claim is denied, we will immediately investigate the cause and appeal the claim if it is appealable. This attention to detail ensures that we collect as quickly as possible the outstanding balances that are rightfully yours.
Primary & Secondary Claims Submitted Daily
All dental insurance billing claims for primary and secondary claims are sent electronically with all necessary attachments and narratives, daily. Pre-authorizations will be sent to insurance companies, when requested. We utilize your current electronic claims system. If you are currently sending paper claims, we will assist you in setting up electronic claims at no additional cost to you. Every claim is reviewed before it is sent to an insurance company to ensure that the claim will not be denied over a clerical or coding error, which can typically occur three to four times per week in most dental offices.
Sending Patient Statements
360 Dental Billing will either queue your statements for your office to send or we can send out your e-statements to your patients on your behalf. We understand the importance of timely payments for a dental practice and follow-up at regular interval with patients to ensure that the due balance is paid. This, in turn, benefits your practice by reducing costs and saving time of your staff, hence leading to a better patient experience.
Insurance Aging
Report Focus
The Insurance Aging Report is analyzed each month and diligently “worked”. You will receive daily summaries that track how many overdue claims were appealed, how much money was collected, and what your current accounts receivable balances are between 30-60 days overdue, 60-90 days overdue, and past 90 days overdue. If there are any outstanding balances that you prefer we do not pursue, please communicate that to us via email to ensure that all patient communication guidelines meet your expectations.
Daily, Weekly, & Monthly
Accountability Reports
Your daily report will include a summary of any accounts receivable followup from that day. Weekly and monthly reports are emailed to your management staff, with a summary of our insurance collection efforts and any issues we have discovered that will slow down our collection efficiency.
Add-On Services*
In addition to the Dental Insurance Billing Services described above, we also offer several Add-On Service options.
Dedicated Office
Billing Call Center*
Our dedicated billing call center service gives your patients the ability to call our office directly to answer any billing questions. Your office will be given a dedicated line with the same area code as your office. The same call center can make the outbound calls to gather information that may be missing from your patient's file.
Working
Pre-Authorizations*
Certain dental treatments need to be pre-treated prior to being performed in order to have them covered by our patient's insurance company. Managing pre-treatments is a tedious and time-consuming task for busy practices. An experienced pre-authorization company, 360 Dental Billing offers effective pre-authorization services for the pre-treatment process.
Setting Up
Electronic Funds Transfer (EFT)*
Electronic funds transfer (EFT) is the electronic transfer of money from one bank account to another, either within a single financial institution or across multiple institutions, through computer-based systems and without the direct intervention of bank staff. At 360 Dental Billing, we offer advice and valuable services regarding EFTs and help setting these up for each dental insurance company.
Missing Information is Gathered by Us*
Often patient’s files are incomplete. This will cause a claim to be denied if not caught before the claim is sent. A typical office will usually have three or four issues like this weekly. The 360 Dental Billing specialists will proactively contact your patients and ask for any missing information–to complete the patient file–to ensure the most prompt payment possible. We will report these errors in your daily email summary to help you better understand how we are solving your insurance collection issues.
Clean Up Patient Aging Report*
When an account is deemed non-collectible, the office is advised, and the patient accounts receivable balance is then transferred to a collection agency – if desired by the office. We either write-off the account or facilitate the collection agency transfer based on your office’s desires. Regardless of the outcome, we actively manage all of your collectible receivables to ensure accurate accounts receivable reporting.
Provider Credentialing*
Dental credentialing is a process of verifying a dentist’s professional record. This includes verification of their career, education, training history, malpractice history, license verification and so on. Whenever a dentist applies for practice within a dental office, they are required to complete an application with important details that are asked for. Let 360 Dental Billing take care of this important aspect of your practice.
Dental Office
Consulting*
360 Dental Billing offers back of the house and front of the house consulting and training solutions for all kinds of dental practices. We start by conducting a comprehensive evaluation of your practice to identify where improvements can be made and what type of training will benefit your staff. But we don’t just tell you what works, we’ll show you how to implement changes that will boost efficiency, improve collection protocols, and reduce open receivables. We can train and cross train your staff on how to bill insurance properly including what to bill for and how to use the correct codes.